I encountered some customers never actually listen to instructions properly. Already they have demonstrated their ignorance when they have reached to our toll free telephony options. I did an experiment not only 1 but already more than 10 customers and these are the people that have caused a lot of misc calls.

Customer: "My computer got problem."
Me: "Ma'am is it a desktop or a notebook?"
Customer: "I don't know."

This clearly showed ignorant customer. Very simply they do not take note of the product that they've bought. It's like buying a car but do not know what model. For example:

Customer: "My car got problem."
Mechanic: "Which car?"
Customer: "Proton lar."
Mechanic: "Well, you got to know your model, like for example: Saga, Iswara, Wira, etc..."
Customer: "I don't know lar, I just know it cannot start."

However, the problem doesn't just end there. Even after you have established the model and try to get them to call to the correct line, they still face the same issue. Let me give an example:

Me: "Just redial this same line and push option 2"
Customer: "What's the number ar?"
Me: "Well, the same number that you've just dialled."
Customer: "What number I dial?"

Okay, that case I cannot determine whether customer has a low IQ or he has just suffered permanent brain damage. Another example:

Me: "Okay, just redial 1 800 xxx xxx and push option 2"
Customer: "Okay..." *TOOOOOOT*
Me: "Ma'am, what did you just do?"
Customer: "I just push option 2 lor."
Me: "No, listen carefully, you have to put down the phone, dial 1 800 xxx xxx and push option 2."
Customer: "Oooo like that har, say so lar earlier!"

*sigh* And they continue to shorten many lives of our technical support agents...

p/s: Fuminari is strangling me now for not crediting him the car issue. Okay okay, here's your credit *choke* *choke*