Just put down a call with a customer. I guess God must have created him in a way that he just isn't the adventurous type. Or even the type to try out anything by himself. He called in with about 101 questions on how this or that worked, how to(s) and many other irritating questions. There was even one:

Customer: "How do I delete my program?"
Me: "Simple, right click on the thing you want to delete and then click Delete"
Customer: "Okay, so which one should I delete?"

As an example above, it really showed what kind of character customer that I'm facing. Sometimes I wondered how come they never take initiative to learn by themselves, when the device itself is designed to be idiot fool proof. Only after then if it still doesn't work, look up the Internet. That's why Google exist.

Apparently, they decided to take a short-cut, by asking a Technical Support. Sometimes the questions aren't even relevant: "How come my data are deleted even though I didn't do anything?" It always comes back to the question of reflection, these people are never aware of their own action.

The customer expects Technical Support to know everything. They even ask us when they forgot the password to their own 3rd party program. I bet Blogspot support might face the same issue as well: "Hello, Technical Support, how can I attach the picture into my blog?" Even after you refer them to the help page, they'll sometime still goes: "How come this Hello Bot wouldn't take in more than 1600 x 1200?"

Good question, Tom, why don't you ask Dick? Oh, and at the same time, why don't you get Harry to ask you the question? That way, it'll save me time when Harry decided to call in and ask me the same question.

Lemme go back! I want to get away from all those horrible customers! I don't want to be stupefied!