Just came back to my seat tired. As you dear readers have probably read the earlier post, today's full day of escalation.

• Fuminari forgot to follow-up on a case, I had to take charge because the customer refused to talk to him
• Our big-big boss would want to make sure the projector displayed the correct color (in a DLP projector, the brightness technology didn't anticipate some key color like yellow and will turn them to a slightly green tint). Want us to fix on the impossible issue.
• Some other returning projectors because of our vendor didn't do enough quality checking on the product that has been shipped to us.
  
• New batches of projectors come with lamp. And guess what, the initiating person within our company didn't even alert us, the support guys. He thinks we're too insignificant to use the information to the company's own benefit. These are the people that supposed to be strapped to the wheel of a big truck and drag his entrails all the way to Singapore.

A colleague came by to say goodbye to my team as she's already leaving the company. Another sane person leaving. She was the only person in the Customer Service who has a high temper threshold. In fact, she doesn't even have any temper. Imagine a person like that leaving our company. That goes to show how crazy our customers are and the Tech Support must be even crazier to support them all these years...