Now in my previous post, I did mention that most of our customers are stupid and has no ilking idea on the product they're using. However, where there's a Yin there's always a Yang. The opposite will always exist to maintain balance of the universe. Today I've seen the other side of the field. It seems that one of our prodigal customer has purchase a wireless PDA. Problem is that we only sell wireless PDA in Singapore but never in Malaysia. This Malaysian went over to Singapore just to purchase the wireless edition.

However, problem do arise when the PDA breakdown. We are unable to satisfy his request since Malaysia does not carry the product locally and if he needs a replacement, he need to get to Singapore to get the unit exchanged.

This has caused the customer to rage over the phone shouting and swearing that our company cheated him. Well, this is a point well defended as we said:

"Sorry sir, this is an illegal order. We can help you through the phone but we cannot furnish a replacement order."

And the customer slammed the phone yet again. Somehow I cannot keep the satisfaction out of my mouth for those smart-assed customer. If he wants to get the unit from Singapore, he should have imagined the consequences if there are needs for replacement. However, come to think of it, I don't think he's too bright at all. A brilliant person would have figured out there'll be a problem because the same device was not advertised in Malaysia. Ah, the irony, as we recognize the smart-ass customer in fact to be an idiot by the end of the call.