Alright, now I realized that our Sales was trying to hard to obtain their objective that they actually forgot how to address the after service agreement to the customer. As dear reader would know, in order to support a particular product, a special serial number is needed and these numbers will only appear in our server, desktop, notebook, PDA & projector system.

Problem is that they're so desperate to get a sale that they managed to convince customer to purchase JUST the monitor, without any base system. Therefore, when customer called in, there was no serial number and we cannot help the customer.

Now the main issue is that after our sales has sold the monitor to the customer, they never actually establish a process on how to get it replace if customer encounters an issue. So since they're so eager to get the money without any consequences, I'll let the problem ride and let the customer claw back to the sales for these 'inefficient process'.

Guess what's the 'inefficient process' is?

That's right. Call Technical Support. We're the godly team that will imbue customer to heal their problems miraculously & we're the same team that will revive the sick and dead electronic products back to life while they themselves shared greedily their well made money. The Sales are the one that can drive new car every month while we Technical Support are being plummeted away by customer's idiocacy. They're the one that can get all the flashy free gifts in one of their training convention while we have to search the information through the web.

This time we're going to give back the problem to them. Every time customer called in with only a monitor, me & Fuminari will tell the customer of our special serial number predicament and let them escalate it back to the Sales. Let's see how they earn their 'well-earned wealth' this time...