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Wednesday, November 24, 2004
Did I Give You Permission To Call?
Oh gawd, another bunch of idiot customers trying to flood our line just because their calls are not 'satisfied'.
Me: "Thank you for calling technical support."
Customer: "I have a desktop here."
Me: "Are you aware you dialled the wrong option."
Customer: "Yes."
Me: "Then why are you dialing to the portables line?"
Customer: "Because no one's picking up my call."
Me: "I don't understand. If they're not pickup up your call, then try an hour or later. Perhaps they're busy."
Customer: "You can't help me?"
Me: "Unless you have a desktop strapped with a battery and have a built-in LCD which you can sway around..."
Customer: "Huh?"
Me: "No, I'm not trained on desktop. Try again with the desktop guys."
Phone clicked. Damn these stupid people. Are they so desperate that even a not properly trained product technical support too must help them with their own problem? Jesus what kind of stupid idiot the nature has bred?
Me: "Thank you for calling technical support."
Customer: "Er, hello?"
Me: "Yes how can I help you?"
Customer: "My Internet Explorer cannot go to the web."
Me: "What's your model?"
Customer: "It's a desktop."
Me: "Well, when you dialled to the toll free, you realized you should dial option 2?"
Customer: "Well, I did dial to option 2. That's why I'm talking to you.
Pure bullshit. Simple as that.
Me: "Sir, from my console here, I can see you actually pushed option 4. Which is us..."
Customer: "Really? Oh I think I pressed option 2 and there is a voice message."
Breaking the mold.
Me: "Ah, then try an hour later."
Customer: "But they automatically reroute the call to you..."
What an ass-shit.
Me: "Sir, the call will never be a reroute. This is the portable support team..."
Customer: "Oh... okay..."
Moral of the story: "Make sure you have better shit than us before trying to bull."
Me: "Thank you for calling technical support."
Customer: "I have a desktop here."
Me: "Are you aware you dialled the wrong option."
Customer: "Yes."
Me: "Then why are you dialing to the portables line?"
Customer: "Because no one's picking up my call."
Me: "I don't understand. If they're not pickup up your call, then try an hour or later. Perhaps they're busy."
Customer: "You can't help me?"
Me: "Unless you have a desktop strapped with a battery and have a built-in LCD which you can sway around..."
Customer: "Huh?"
Me: "No, I'm not trained on desktop. Try again with the desktop guys."
Phone clicked. Damn these stupid people. Are they so desperate that even a not properly trained product technical support too must help them with their own problem? Jesus what kind of stupid idiot the nature has bred?
Me: "Thank you for calling technical support."
Customer: "Er, hello?"
Me: "Yes how can I help you?"
Customer: "My Internet Explorer cannot go to the web."
Me: "What's your model?"
Customer: "It's a desktop."
Me: "Well, when you dialled to the toll free, you realized you should dial option 2?"
Customer: "Well, I did dial to option 2. That's why I'm talking to you.
Pure bullshit. Simple as that.
Me: "Sir, from my console here, I can see you actually pushed option 4. Which is us..."
Customer: "Really? Oh I think I pressed option 2 and there is a voice message."
Breaking the mold.
Me: "Ah, then try an hour later."
Customer: "But they automatically reroute the call to you..."
What an ass-shit.
Me: "Sir, the call will never be a reroute. This is the portable support team..."
Customer: "Oh... okay..."
Moral of the story: "Make sure you have better shit than us before trying to bull."
posted by Jaselee @ 
1 Comments:
At 2:06 AM,
N. G. Fainswift said...
Personally I HATE those automatic answering systems. Just yesturday I was trying to get information about my electricity bill. Call toll free number (at least calling is free). Listen to the commercial of the Electric Company, then to a woman saying that they have several languages. So I push 1 (for English). Listen some more. Push 4 (for Billing). Listen some more. Push 2 (for Current Bill). Listen to the info. Then I realize the "current bill" in the system is from last month, not this month. Push * ("star") to go back to main menu. Start again, 1, 4, and then 3 (for getting to talk to a person about billing). Then instead of a person, I hear the woman telling me that I can press 1 if I am a registered user, press 2 if I want to register, or press 3 if I don't know what I am. So I press 1, because I've been paying electrical bills for a long time, so I must be registered, right? Wrong. The woman asks me for a password. What password? Ahhhrg! I hang up and call again. 1, 4, 3, 2 (I want to register). Then the woman asks me for my account number. Ok, I have that on each bill, so I type in the account number (without spaces, as this is a telephone). The woman says "This is not a valid account. Please reenter your account number." Now, I have a little LCD on my phone, and I see what numbers I type. I didn't make a mistake, but I try again. Three times until the woman says "Sorry, too many attempts." and hangs up on me. I have a lot of patience, so I take a LONG DEEP BREATH and call again. 1, 4, 3, 3 (the last possibilty, "I don't know what I am"). Ah! I hear the local radio! That means I will be getting to finally talk to a person! And I do!
"Hello, Electric company, Jane speaking. How can I help you?"
So I ask her about my billing, and she says "I'm sorry, but you've reached the wrong option. Please use 1, 4, 3, 1. Thank you." and hangs up before I can tell her that is what I did... Wahhhhhh!
I'll try again on another day, maybe I have more luck....
Have a nice day, Jase!
Nudmeg
PS: And yes, we don't get too much sun up here in the north, so we like every little bit we can get!
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