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Saturday, November 27, 2004

 The Story Of Being A SOB

As SOB tries to enact revenge on me, I have lots of job to do. I mean way a lot of job. There was Project Three being revived by another support team and they need my help and our calls aren't getting any less. In fact, last week alone, there are nearly 500 calls per day to our toll free alone! That didn't count towards the Desktop, Notebook & PDA/Projector support team! So imagine our predicament when SOB decided it's fun to give my extension to more customers.

Scratch One: Call comes in, I took a quick look and saw it was an outside number. I knew it was SOB's handywork as the customer would call in to the Sales's Toll Free number to dial an extension. So I ignored them. Waves and waves were ignored. Finally he sent an email: "Why didn't you pick up customer's call?"

I emailed back: "There was no call on the toll free."

The mail comes back: "I mean the personal line."

Okay, here's the cherry pop twist: "Are you aware you aren't suppose to provide the agent's personal line. This is unhealthy and has caused havoc on our matrices. If you still need to provide the contact, please provide the correct Technical Support Toll Free to the customer."

There was no email since.

Scratch Two: Our internal IT monkeys has a log that keep track of the call in to each line. They segregrate the calls that were made from the internal office to the outside line. The head engineer came to my place and asked me how come I received about 50 calls per day from both Malaysia & Singapore. Shrugging off, I give him the exact story about SOB's predicament.

Ah, I managed to warp our IT monkey's mind to focus the attention on SOB. So far, I didn't have any news on that and I doubt he'll be in a lot of trouble for doing that.

Scratch Three: My manager came over since she received the reports from the IT monkeys. Being a responsible manager, she called out his boss which caused further complication for him. He finally apologized to the manager after knowing her identity and her position in Technical Support. I really would love to see his face ripped to shred after his ego being broken for his unresponsible action.

Fuminari said: Mai kui hun. Translated literally from Hokkien, never ever cross the line. I think he'll never going to have an easy life working in Sales...

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