Gosh, don't you just hate it when customer receives A BRAND NEW system only to ask you some very very stupid question. Let's examine a fine specimen here...

Me: "Thank you for calling Technical Support"
Customer: "Hello, I got a problem here..."
Me: "Can I have the serial number?"
Customer: "Sure... it's xxxxxxx."

Tackety Tap. Bloody hell, the unit is only 2 days year old! Give me a 2-day old PDA owner and I'll show you a stupid or problematic person.

Me: "Okay, how can I help you with this?"
Customer: "I cannot connect to the wireless."
Me: "Alright, is it a home wireless or office?"
Customer: "Well, I got no problem connecting at the office, only at home."

Posibility tells that if the device work on one place but not the other it means that the customer is not very bright. Especially for those who called with this matter.

Me: "Looks like you're able to connect to your office but not at home. This usually indicates that you might have some configuration issue at home."
Customer: "What should I do?"
Me: "What should you do? You're asking me?"
Customer: "Aren't I supposed to?"
Me: "I would love to, but you have to see, I don't have the visibility of your security at home."
Customer: "Can't you just help me out?"
Me: "I would. Do you know your SSID? Is WEP on? What is the encryption key? Numeric or hexadecimal? Any MAC address filtering?"
Customer: "Er..."
Me: "Like I said, it'll be too confusing for you. Tell you what, why don't you look for the guy who configured the wireless at your home?"
Customer: "Er... okay..."

Sigh. A hard day's job. So it went on before another call came through...

Me: "Thank you for calling Technical Support..."