Me: "Thank you for calling Technical Support..."
Customer: "Hello?"
Me: "Yes, can I have the serial number please?"
Customer: "I don't have a serial number. I'm on the outside."
Me: "Okay, may I know what product you're having over there?"
Customer: "Oh? It's a desktop"
Me: "Hmm, which model?"
Customer: "I don't have the model. Like I said I'm on the outside."
Me: "Uh huh, just to let you know that you've dialled to the notebook, PDA & projector support line..."
Customer: "So can you help me?"
Me: "Well, you ARE dialing to notebook, PDA & projector support..."
Customer: "Why can't you help me?"
Me: "Eh? I'm not sure whether you understand this, but I'm supporting notebook, PDA & projector..."
Customer: "How can you do this? You're an employee right? You should know how to support!"
Me: "I'm trying to tell you, I'm handling notebook, you know the computer you can carry around.... PDA, a handheld computer & projector?
Customer: "So what am I supposed to do?"
Me: "Just redial the toll free, push option 2."
Customer: "You cannot help me at all?"
Me: "I don't have the expertise. Look, just redial the toll free and push option 2."
Customer: "So what number should I dial?

ARGH! I just wish God added one more commandment: THOU SHALT NOT BE AN IDIOT.

I read Kevin Mitnick - Art of Deception and came across one of Albert Einstein's quote: "Only two things are infinite, the universe and human stupidity, and I'm not sure about the former."