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Wednesday, December 01, 2004
So Many Stuff Going Through My Mind
Damn crazy Wednesday! I would seriously think today is like Hungry Ghost Festival1 where the customers are released to call us to get their dosage of hearing the voice of a technical support...
Me: "Thank you for calling Technical Support?"
Customer: "Hallo? Hallo?"
Me: "You've reach to our automated call system. Please leave a message after the beep..."
Customer: "NOOOOOOOoooo!!!"
Me: "Beep!" (put down the phone)
Seriously? The above is just some fictionous scenario that I would think of when there's a job pile up. Project Three apparently will be handed to our IT Monkeys to be integrated to the data centre. And they want me... OF ALL THE PEOPLE.. ME, to work with the simbians to make sure the process goes smoothly as possible.
Hell, new comers came swarming over my cubicle as they'll soon become a technical support. I just could see the enthusiasm of taking a call. As for us veterans such as myself & Fuminari, we used to joked that these juniors are like soldiers who freshly graduated from boot camp. They're just so eager to go to the battle that their eyes glittered with hopes that they'll win the war.
As for us veterans, we've seen all there is and even the darkest act that a human could commit over the phone. It's a little hard to tell our experience to these guys, let's hope they'll survive the first few days of taking calls. Hmm, just when I was typing this, another idiot called in...
Me: "Thank you for calling Technical Support..."
Customer: "Hello?"
Me: "Can I have your serial number?"
Customer: "Oh... it's XX-XXXXX"
Me: "Sir, our serial number doesn't exactly have a dash. Can you check again. It should be just above that number..."
Customer: "No, I cannot find it..."
After 10 minutes...
Me: "It's just there, you can't miss it. It's just beside the bar code..."
Customer: "OHHH... So that's your serial number...."
Sigh....
1 Hungry Ghost Festival is celebrated every July/August by Chinese calendar signifies the gates of Hell opened so all the ghosts will walk the Earth to eat & visit family members or love ones. Chinese community usually put some candles & food outside the road as a gesture of offering to these wandering ghost.
Me: "Thank you for calling Technical Support?"
Customer: "Hallo? Hallo?"
Me: "You've reach to our automated call system. Please leave a message after the beep..."
Customer: "NOOOOOOOoooo!!!"
Me: "Beep!" (put down the phone)
Seriously? The above is just some fictionous scenario that I would think of when there's a job pile up. Project Three apparently will be handed to our IT Monkeys to be integrated to the data centre. And they want me... OF ALL THE PEOPLE.. ME, to work with the simbians to make sure the process goes smoothly as possible.
Hell, new comers came swarming over my cubicle as they'll soon become a technical support. I just could see the enthusiasm of taking a call. As for us veterans such as myself & Fuminari, we used to joked that these juniors are like soldiers who freshly graduated from boot camp. They're just so eager to go to the battle that their eyes glittered with hopes that they'll win the war.
As for us veterans, we've seen all there is and even the darkest act that a human could commit over the phone. It's a little hard to tell our experience to these guys, let's hope they'll survive the first few days of taking calls. Hmm, just when I was typing this, another idiot called in...
Me: "Thank you for calling Technical Support..."
Customer: "Hello?"
Me: "Can I have your serial number?"
Customer: "Oh... it's XX-XXXXX"
Me: "Sir, our serial number doesn't exactly have a dash. Can you check again. It should be just above that number..."
Customer: "No, I cannot find it..."
After 10 minutes...
Me: "It's just there, you can't miss it. It's just beside the bar code..."
Customer: "OHHH... So that's your serial number...."
Sigh....
1 Hungry Ghost Festival is celebrated every July/August by Chinese calendar signifies the gates of Hell opened so all the ghosts will walk the Earth to eat & visit family members or love ones. Chinese community usually put some candles & food outside the road as a gesture of offering to these wandering ghost.
posted by Jaselee @ 
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