I don't know how to start this off but a lot of our customers never seem to understand the product support level. All their primitive mind think is: if I buy from the store, I must go back from the store. What kind of mentality is this? And most of them think if they have the problem, they should just dump it on the company they bought it from.

Me: "Thank you for calling Technical Support"
Customer: "Hallo? I have a faulty Targus port..."
Me: "Oh okay, have you troublesho.."
Customer: "Listen! I want replacement for this!"
Me: "Alright, er but we do not have the parts to replace you..."
Customer: "Then what should I do?"
Me: "You can call Targus..."
Customer: "But I buy from you what..."
Me: "Yes I understand that but we do not have the parts..."
Customer: "Then what should I do?"
Me: "Call Targus. I have the number here..."
Customer: "What? I buy from you and you expect me to call them?"
Me: "Yea..."
Customer: "Aren't you the Technical Support?"
Me: "Yes..."
Customer: "Then how come you cannot replace the part for this?"

I cannot believe this worman can beat the rest of the 1,000,000 sperm...

Me: "Look, the fact is that we may sell you the other branded stuff, but we do not have the replacement for change. And you are in fact calling to the Technical Support for our branded products!"
Customer: "Yea but still I was told to call this number!"
Me: "Can I have the person's name?"
Customer: "I cannot remember..."

This is usually what always happened. Some idiots from Sales or other department blindly give our support number not knowing whether it's the correct number or not. Usually when customer realized they've called the wrong number, they'll be the one shouting at the end. I really wish I could get the fella's name and hang him/her upside down and burn 'em. Just like St. Peter.

Me: "In any rate, I think you should call the Sales and spell out your concern. I believe they'll deny you of this, which that is why I asked you to call to Targus directly."
Customer: (frustrated) "Okay in that case, nevermind!"

Phone slammed and another victory for Technical Support. Why this customer never understand the consumer term of usage. The manual will state clearly on number to call. Just like an idiot buying a stereo installed from the car manufacturer and wanted to claim the warranty from them...

Idiots. Just simply a stubborn idiot who refused to take the instruction. Another stubborn idiot who wanted an easy life by dumping her problem to other people. I make sure that the stupid bitch will have no such luxury since she never even bother to listen to the rationality of her situation.