Some people are stupid. No, actually I have to make correction of that. I think majority of the people are stupid. They not worthy of living on Earth and we should have laws to kill stupid people. Problem is stupid people are stubborn and they would like to let the whole world know that they're in fact, smart. Too bad they never realized that they are actually quite the opposite.

One customer called in with a printer. Our company does not support printers in this region. She insists that we support and she cannot speak English. I tried my best to understand the product that she bought (since we do not have printer). And she keeps saying it's a computer. I said I understand it's a computer but what model, since we've got a few types. She said she doesn't know.

Alright, in that case *DUMMY MODE: ON*

I asked the customer to see the switch button on the computer. Customer understood. Asked her what the name is labeled. She said it's a computer. Okay, different approach, asked her to look at the CPU, not the monitor, she still doesn't understand. She then asked for Mandarin-speaking agent. Calmly told her I'm trying to help her but in her condition, we need establish what model before we continue. Finally she lost her patient and wants to talk to a Mandarin-speaking agent.

Fine, if that's how she wants to play it *WEAPONS: LOCK & LOAD*

That's it. I'm not going one step further. If she insists on speaking Mandarin, she should talk to the Sales or the Customer Service, not Technical Support. Told her she called in the wrong line, we're supporting notebooks, PDAs & projector, NOT PRINTER. Don't think she understand that, kick her off the line.

Made me wonder why are some people so stupid? I'm sure if there is some language barrier, she should have gotten an-English speaking fellows to talk to us. I'm sure even Hokkien would be better if she really asked for it. Well you just can't please everyone.