A scrawny looking agent came to my cubicle and was jumping in eagerness. He is a desktop support that handles a case with a PDA in it. To be exact, it's our PDA that has the connection problem with the desktop.

"The customer has a problem with our PDA!"

I've checked the report and found the problem only confined to the desktop. Connecting the PDA will get the system to show the BSOD. Alright time to lock and load. Called the customer and guess what did the customer said:

Customer: "Who are you?"
Me: "Well, I’m the support for PDAs & Projectors..."
Customer: "Why are you calling me for? I want to talk to the desktop guys!"
Me: "Well, perhaps I can help..."
Customer: "You can help me by telling that agent that handled this case to call me back!"

And customer slammed the phone. This is good. I send an email back the scrawny agent and he jumped back to my cubicle. He was clueless as what to do. Well, since he’s new I’ll give him a little leeway. Just brief him what to do and perhaps get the onsite technician to give me a call if the problem cannot be solved.

Fuminari on the other hand shook his head. Usually he condemn stupidity more than I am.