Me: "Thank you for calling Technical Support..."
Customer: "I got my problem with my combo drive!"
Me: "Okay, can I have the serial number first?"

There's a lengthy conversation as customer was dumb to get the serial number. Finally he gave up and said:

Customer: "Look, I got a desktop..."
Me: "Oh? In that case you have to redial the toll-free and press option 2..."
Customer: "I've been calling a million numbers and I'm not going to call again!"
Me: "Well, it's appropriate since this is a notebook, PDA & projector support."
Customer: "Your sales gave me this toll-free line!"
Me: "This is correct! You just have to push option 2 to get to the desktop support."

Phone slammed and I was left figuring why on earth customer would choose our queue instead of desktop when he's already know what kind of product that he is having. I think I'll have to start on a new philosophy. Instead of taking the motto "customer is always right", I might have to resort to "customer is always stupid".