Today marked the first day the customer called in for our printer support. Yes, finally we're releasing our own branded printer and guess what's the problem with the first call...

Me: "Thank you for calling Technical Support..."
Customer: "Er, hello? I got your printer here..."
Me: "Yes, what can I do you for?"
Customer: "Okay... I seem to have a problem installing the software..."

Bloody hell. If customer had said that the printer exploded right in front of her cat, it would make my life easier (hardware are easier to troubleshoot that software).

Me: "So, what's the problem?"
Customer: "I have problem installing the driver..."

OH NO! Of all the thing, reinstalling driver seem to be the hardest thing to do especially dealing with novice customers even if the problem happened on Windows XP!

Me: "Just pop in the CD, and it should pop out the auto start menu..."
Customer: "That's the problem. It didn't show me the menu."
Me: "Okay, how about going into My Computer and run setup.exe from the CD?"
Customer: "Well, I don't seem to be able to see anything inside it..."
Me: "Huh?"
Customer: "It's funny you know, when I go in there, everything was blank..."

Oh god, don't tell me I have to troubleshoot for the desktop as well...

Me: "Have you tried with another different CD?"
Customer: "Oh yes, my son's Garfield worked just fine..."

Thank god the troubleshooting doesn't go as far as I expected. Just dropped in the mail to our manufacturing department to get the CD replaced.

Me: "Okay ma'am, it seem that the printer CD is faulty. Don't worry, we'll mail it to you in a few days time. Please be patient."
Customer: "Oh hey, thanks!"
Me: "You're welcome..."