One thing, I don’t know why
It doesn’t even matter how hard you try
Keep that in mind / I designed this rhyme
To explain in due time
All I know, time is a valuable thing
Watch it fly by as the pendulum swings
Watch it count down to the end of the day
The clock ticks life away
It’s so unreal

I think I owe my dear reader an apology. Yesterday's blog was hardly discerning and I guess you guys must be scratching your head about am I talking about. Perhaps only a few like Ashotiwoth, Fuminari & Funkydeco might actually know what I'm talking about.

Didn’t look out below
Watch the time go right out the window
Trying to hold on / but didn’t even know
Wasted it all just to watch you go
I kept everything inside and even though I tried, it all fell apart
What it meant to me, will eventually be a memory, of a time when I tried so hard

As all of you would know, working in my environment involves in a lot of email reading due to the fact:

1. The people we're dealing is not sitting near us
2. Proof to show to management drones that we're indeed doing our job.

And got so far
But in the end
It doesn't even matter
I had to fall
To lose it all
But in the end
It doesn't even matter

However, once in a while, some donkey Sales person would go around and try to get the best sales from our corporate customers. And because of that, they made wild claims that some tech support is able to do which we weren't.

Now, if this Sales person is only selling to a regular home user customer with a very low volume purchase, we would have ditch the idiot without a second thought. However, being a large corporate that generate revenues of millions, we have to take note and cover the Sales person's ass, even though it's not our freaking job.

And that's where the mail comes in.

One thing / I don’t know why
It doesn’t even matter how hard you try
Keep that in mind / I designed this rhyme
To remind myself how
I tried so hard
In spite of the way you were mocking me
Acting like I was part of your property
Remembering all the times you fought with me
I’m surprised it got so (far)
Things aren’t the way they were before
You wouldn’t even recognize me anymore
Not that you knew me back then
But it all comes back to me

Usually, any rechargable batteries would have a very limited warranty. Unless you have special arrangement, all batteries will be covered only for 1 year. And this is where our Sales excels at: promising customer more than 1 year battery warranty. Under this special arrangement, Technical Support would have to absorb under it's own fund.

In the end

And that's where the headache comes in. I have to talk to so many parties, ranging from financial people to management drones and even up to manufacturing people to make sure we can deliver this plan to them. In accordance the previous plan, this deal has been closed off previously but the customer decided to buy more and wanted 'more' from this deal.

You kept everything inside and even though I tried / it all fell apart
What it meant to me / will eventually / be a memory / of a time when I
I tried so hard
And got so far
But in the end
It doesn’t even matter
I had to fall
To lose it all
But in the end
It doesn’t even matter

As you guys would know, Sales as greedy as it is, wanted the customer so badly so they agreed upon this issue, and that's where they drag Technical Support down with this decision. They never understand that in order to make this whole thing work, it involves a lot of parties to obtain their conscent.

Being as what it is, that's why Sales are still Sales and Technical Support are still Technical Support and two will never mix that well.

I've put my trust in you
Pushed as far as I can go
For all this
There’s only one thing you should know
I've put my trust in you
Pushed as far as I can go
For all this
There’s only one thing you should know
I tried so hard
And got so far
But in the end
It doesn’t even matter
I had to fall
To lose it all
But in the end
It doesn’t even matter