Phew, it's after lunch and I'm glad to have lunch with Tai-Kar-Cheh and an old mate of mine working in the same company. Anyways, after I got back, I received a mail from the Tai Chi Queen stating that our agent need to put in the correct information so that the case can be filled in much faster.

Scream Queen got the email too, so she filled in the detail and sent it to the corresponding agent. After a while, an official mail is out as an instruction to the Technical Support department that the correct format should be filled prior escalating a case to them.

I sometimes wonder why is this necessary considering we already have a journaling system on our database and the escalation team could easily get the serial or case number, run it by the number and get the result. But does the Tai Chi Queen knows how to use them? Of course not! That's why she's getting my agent to do the extra work for her!

Updated: Don't know why this post didn't appear in my blog yesterday despite I've already updated it as Publish Post. In fact, I think Blogger has a few problems of it's own these few days...