Tough luck today as I had a very bad lunch date.

Two of the colleague announced that they'll have to change their lunchtime soon. So I and a couple of colleagues decided to try something new; we went to Secret Recipe near Sunshine Bayan Baru. Problem right now is that we have only an hour for lunch. And the staff at the restaurant take mighty long time to actually prepare it, although we stressing on the time. Finally the lunch came and we can actually make it with some 10 minutes lost.

The lousy thing is that my and a colleague's food is not cooked! We strapped open the chicken and found that it's hard and still cold, despite that the outer skin is warm. We take it back to the kitchen and the staff re-cooks it for us. That took another 10 minutes. By the time we ate, paid the bill and returned to the office, I was half-an-hour late.

And that's only the first problem to come.

Apparently there are about 9 customers with itchy fingers decided to dial into our call centre and then dropped because they cannot wait. A colleague of mine was handling a lengthy call because the first customer is just too novice to troubleshoot. I saw the after report and then my acting-queue-leader stomped into my cubicle and demanded that I have a 1-to-1 with her after her lunch. I'd be in big trouble. I have to prepare to explain why I was late, and how come there were not contingency plan for the 9 call drops.

Already having a bad day with this, the localization officer updated me that they need the India database to be up as soon as possible. Think I'm going to scrap this project and throw it back to the manager since he PROMISED the India people, I think it's time that he fix the problem by himself!

After the fiasco, a call came in. This stupid customer said something about his system unable to synchronize to his Microsoft Outlook. Found out he didn't even install Microsoft Outlook in his computer. Why can't this customer see the logic? Oh I forgot, he's already an idiot.