*sigh* Even Project Three was completed, I still have lots of followup in regards of the project. Neo, our illustrated savior of Technical Support, adviced me to establish a complete process with no backdoor possible. He drew out a simple flowchart and the escalation agent managed to finish the flowchart sooner than I expected. After he showed me the flowchart, he asked me where to put it.

I never thought of the backend process before, so I decided to do some documentation. If some of you remembered about Project One's documentation, I decided to copy the document with the appropriate format and then just fill in the necessary information regarding Project Three's stuff. Then I gave the document to the escalation agent that drew the flowchart and asked him to copy the whole flowchart into the documentation in order to make it complete. I even put in some note so that they will put in the correct credit, because since I've been in the bad spot before, I understand how it feels to be taken for granted for a job well done.