Well, today has been hell for me this whole morning because of incoming calls. I would be glad if it were stupid customers but this time, most of the call that comes in relates to the quality of my company product. Yes, I admit they suck and they suck big time. Imagine a customer received a PDA unit with a dead pixel on it. Although our standard for replacement is 3 pixels or more but customer made a valid arguement:

"If I were to choose the product at a shop, I'll be glad to take the blame if there is a dead pixel. However, purchasing products from your company doesn't actually allow me to choose. So I think this is very unfair to me."

Okay, this customer critized a very good point. So, I just dump him to our Customer Service, let them handle him.

As for next, I received some calls that our new PDAs are having scratches even it's freshly baked from the warehouse. How is this so? Well, I've got no idea. I'm just the tech support guy. So, dump him to Customer Service again.

Some even called in with bended pin on their slots. I actually suspected that it's caused by customer mishandling but then again, who am I to judge? Off to Customer Service.

Suddenly out of nowhere, the Customer Service agent jumped at my messenger asking how come there was so many cases today involving the quality of our product. Just told her that I've got no idea, but if she wants some avenue to pursue on this, why not reaching our QA guys. Ah, let's see how the QA guy handles the incoming fire...