Christmas just passed & New Year is approaching. And there never seem to be a short supply of customers that called in. Especially the stupid ones.

Me: "Thank you for calling Technical Support."
Customer: "I want to know how much is the desktop machine you advertised in the newspaper."
Me: "Eh? Sir, you're calling to the Technical Support."
Customer: "Oh, you don't do Sales?"
Me: "No, for that you have to call to the Sales team to check on the price."
Customer: "Oh..." (wait for about 10 seconds) "So you don't know the price?"

It's a surprise how many of these people we encounter during my tenure course on becoming the technical support guy. And most of them will even corner you with a question like:

Customer: "What do you mean you don't know how to run Adobe Photoshop?"

Or

Customer: "I don't care. You sell me this computer and you must teach me to use Mathlab¹!"

Fuminari lend me this show titled Lolita. A little disturbing movie, detailing an old guy attacted to a 14 year old girl. He then procees to marry his mother just to get close to her. After watching the show, I was appalled. I just don't know what to say about the movie. If you guys loved those type of disturbing movies like Boogie Nights, then most probably this show is well suited for you.

Then some customer called to chase on the part that he received was defective. Checked and find that I cannot dispatch the part for the customer. After much more in-depth investigation, I found that our back-end idiot didn't update the database, and it has caused us a lot of problem. I shot a mail to them and that rattled them for a while.

¹ Mathlab is a program used by engineer to do advanced mathematical calculation to check the circuits in an electronics components. The problem is that usually the people using Mathlab is an engineer and engineers are supposed not to have problem using the program itself.