Sometimes I wonder why I'm even working in this line. Today marked a very bad day when an idiot wanted attention so badly that he called to our Toll Free Line and demanded why the manual was providing too little information. He was complaining and I took his call. He was checking with a few information and closed the call. Seem pretty normal for our f**k-uped customers.

Guess what the idiot did.

He send a mail to our Sales and complain that I said something that I did not. Since the idiot was so screwed up in the head, he actually made up some conversation between me and him that doesn't exist. Not only that, the ruckuss has caused Queen Leader stomping again at my cubicle demanding what the issue is.

Apparently the bastard felt like I told him he was not good enough to use our product. Well, I'm not sure what is this retards problem but I felt I should really be giving a piece of my mind. He made other complains like:

1. Useless Owner's Manual
2. Not getting the correct number to call to our Toll Free Line
3. I guess he ran out of idea so he accused me of giving him a bad customer experience

Some of the Sales are just too afraid and they apologize to the customer in the first place. So what? I checked the information and found customer just purchased only a PDA and he was making a ruckuss. Imagine this scenario, a Sale of RM 1800 and customer measly complain. Is it worth all there is? I'd change my stance if customer have purchase 5 PDAs. I've supported customers with 100 (RM 6000 x 100) notebooks and I don't see them making any noise. If there is a problem, most of them will approached with civilized manner instead of making a barbaric statement by stabbing people at the back.

I found that most of the customer that make complains are the customer who make small purchases. And most of the time, it's always small complaints that will mess the top management drones. I somehow do not believe this idiot is capable of doing damage to the company reputation. Even if he did, you think other people would care to listen? I'm willing to bet if he post this up to an online forum, he'll be screwed by the forum moderators/posters of his little 'mishap'.

What I'm trying to say if there is an issue with the thin manual, then most probably there'll be more than one customer that will be making the complaints. So far, we have only one here who wanted the attention so badly. So, do the math. I don't think this idiot can go that far with this kind of attitude.