Somehow from where I'm working, there's always some new things the customer will cook up to bother Technical Support. Here I was sitting the whole afternoon with Fuminari. As usual, the calls will flood in and we're full on our hands. Now, this idiotic customer called to our Sales line and complained that he cannot get through to our tech support line and is, in fact, quite angry.

I mean what are the odds?

If the idiot wanted to lie, all he has to do is to find a better excuse. And if you do make a lie, make sure it sticks and it makes perfect sense. Nothing like "NO ONE TAKE MY CALLS" when both of us are sitting our ass off playing games. Trash the Sales up, ask her to get the customer to call our line again, make sure she provided the correct number and option.