My words are my thoughts and I'm a pessimist person who just thinks that Murphy's Law is what defines me. I believe that anything bad that has ever happened will continue to do so. So, if anything just cannot go wrong, it will anyway...

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Thursday, September 02, 2004

 Oh The Angst & Agony

*ring* *ring*

Me: "Thank you for calling Technical Support..."
Customer: "Hallo? Hallo? Where's Lim?"
Me: "Excuse me?"
Customer: "I just spoke to Lim and the line got cut off."
Me: "Er, this is the support for notebooks, PDAs & projectors..."
Customer: "I don't know lar, I just spoke to this Lim."
Me: "May I know the model of the computer you're using?"
Customer: "It's a desktop..."
Me: "Sir, you've dialled the wrong number. It's option 2."
Customer: "Oh, okay."

It's surprising how people has become. He was talking to the correct fellow and after it got disconnected, he dial the same Toll Free and push another option. How stupid a person could get?

*ring* *ring*

Customer: "Hallo? Hallo?"
Me: "Can I help you?"
Customer: "Aiya, I want to check this quotation."
Me: "What quotation is that ma'am?"
Customer: "This notebook got problem..."
Me: "Okay, can I get the tag?"
Customer: "Well, my power adapter went haywire."
Me: "Er, okay, but can I check on the system first?"

Customer then hang up the line. What was the customer thinking when she decided to call?

4 Comments:

At 1:35 PM, Blogger ashotiwoth said...

headless... headless.... 

At 1:43 PM, Blogger Swedish Steel said...

Customer calls coming in to you is one thing. Wait til you make the calls to them. It'll be a paradigm shift. 

At 3:20 PM, Blogger zgirl said...

My company sell software only.
A client called up and said "I push the power on button but nothing on the screen"
I gave her the toll-free number that rhymes with hell. 

At 3:46 PM, Blogger Jaselee said...

Sometimes I wonder how the customer can go through the course of life without common sense? 

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