This new job is getting more pilling. If my dear reader can check out my post, it seems that I scarcely have the time to even add in a new post. Very sorry on my part, as my skills in time management really sucks and therefore got stuck with a lot of work. Okay, let's get on to this blog.

I was here at work when one of stupid Sales escalated a case. And it goes like this:

1. Customer is having one of our notebook.
2. Customer is having problem read/write to his network.
3. Same thing duplicated, found no problem on our own network
4. A new driver download from the manufacturer seem to fix the problem.

Now, the customer contacted the stupid sales person and she asked me how come there were no drivers update on our side? I checked and found indeed that there is no driver. Told her that we tested the same configuration but found no problem on our part here. Sadly, she still persist on the matter why the new driver is not updated and was frustrated that she contacted her manager to escalate me.

Alright, if she wants to play it that way... let the game begin!

The manager wrote a very long nice intimidating email to the queue manager. After a check, found out the manager also has rejected her case due to the fact that there is no way of us updating the driver if it fits to the normal circumstances. Apparently, the sales woman is trying very hard to please her customer by having one of us being the fall guy.

Escalated to a higher party where our development group are responsible for drivers testing. After asking her a few questions, it seems that the sales woman stopped replying her email...